Privacy Policy

1. Introduction

At Printer Buddys, we respect your privacy. This policy describes the types of information we may receive through our website, enquiry forms, phone calls, email communications and service requests.

By using this website or contacting us, you acknowledge that you have read this Privacy Policy. Please review it together with any applicable terms and conditions.

2. Information We May Collect

Depending on how you interact with us, we may collect information such as:

• Name and contact details.
• Phone number and email address.
• Service or printer-related information you choose to provide.
• Messages, enquiries and other information submitted through forms.
• Basic website usage information such as browser, device and pages visited.

3. How We Use Information

Information may be used to:

• Respond to enquiries and service requests.
• Contact you about a requested printer service.
• Understand and provide the service you requested.
• Improve our website, customer experience and services.
• Protect the website against spam, abuse and unauthorized activity.
• Meet applicable legal or regulatory requirements.

4. Phone Calls, Emails & Service Enquiries

If you contact us by phone, email or an online form, we may retain the information you provide so that we can respond to your enquiry and manage the related service communication.

Please avoid submitting passwords, payment card numbers, government identification numbers or other sensitive information through a general website enquiry form unless specifically requested through an appropriate secure channel.

5. Cookies & Website Technologies

Our website may use cookies or similar technologies to support basic functionality, remember preferences, measure website usage or understand how visitors interact with pages.

If advertising, analytics or other third-party technologies are used on the website, their own privacy policies may also apply.

6. Google Ads & Marketing

Our website may be used with advertising and measurement services, including Google Ads or analytics tools, to understand campaign performance and generate relevant service enquiries.

Depending on the technologies enabled on the website, information such as page visits, conversion events or interactions may be processed by those providers subject to their applicable policies and settings.

7. How We Share Information

We do not intend to sell your personal information. We may share information when reasonably necessary to operate the website, respond to your request, provide a service, work with technology or service providers, prevent fraud or comply with applicable law.

8. Data Security

We take reasonable measures to protect information handled through our website and business processes. However, no website, transmission or storage system can be guaranteed to be completely secure.

9. Data Retention

We may retain information for as long as reasonably needed to respond to enquiries, provide services, maintain business records, resolve disputes, prevent abuse or satisfy legal obligations.

10. Third-Party Websites

Our website may contain links or integrations to third-party websites and services. We are not responsible for the privacy practices or content of third-party websites. Please review their privacy policies before providing information to them.

11. Children's Privacy

Our website and services are intended for a general audience and are not specifically directed toward children. We do not knowingly request personal information from children for purposes unrelated to providing our services.

12. Your Privacy Choices

Depending on applicable law, you may have rights concerning access, correction, deletion, restriction or other handling of your personal information. Requests can be made using the contact details below.

We may need to verify a request before taking action and certain legal exceptions may apply.

13. Changes to This Policy

We may update this Privacy Policy when our website, services, technology or legal requirements change. The updated version will be posted on this page with a revised “Last Updated” date.